Posted by Dr. Janel Hitson | Posted in Million Dollar Practice | Posted on 26-02-2010
Staff
Achieving the status of the Million Dollar practice is not an easy feat that many will accomplish. Yet for those determined few who will set out to reach the masses, I will dive into more of the key concepts required.
Million Dollar Practices (excluding PI mills) will see a minimum of 75 patients in one day. That is a significant volume. It requires an exceptional staff!
Finding an exceptional staff is not an easy task. A decent work ethic is a dying art. As more and more parents are thrusting their spoiled overindulged children into the work force, we are seeing a decline in the internal value of a “good day’s work”.
Finding a staff that will treat your business as their own does not happen by accident, but it can and does happen! It all comes down to proper hiring and proper training.
I could spend hours and pages on this topic alone! You can spend hours and hours reading all the books, blogs, and great gurus on hiring. Let me simply say that an efficient and effective hiring protocol is critical to the Million Dollar Practice.
The death blow to many of my doctor’s growth has been a staff turn over right in the heat of momentum growth. This happens virtually every time. People do not like change, and when a practice starts to really take off, the staff is forced to work at an unusual pace. This causes discontent to those who lack work ethic and they will quit when they see the pressure coming. A doctor’s ability to quickly recover and replace before the momentum dies is an essential resource in reaching this level of practice.
Do these hiring protocols exist? Yes they do! If you will stick with me, there is a lot more to come!
